Privacy Policy

Privacy Policy

Last Updated: January 2025

At The Fat Crab ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or dine at our restaurant.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details when you make a reservation or contact us.
• Reservation Information: Date, time, number of guests, special requests, and dietary preferences.
• Payment Information: Credit card details and billing information (processed securely through third-party payment processors).
• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website.
• Communication Records: Records of correspondence when you contact us via email, phone, or social media.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and manage your reservations and bookings
• To communicate with you about your reservations, inquiries, or special requests
• To send you promotional materials, special offers, and updates (with your consent)
• To improve our services, website functionality, and customer experience
• To comply with legal obligations and protect our rights
• To analyze website usage and trends for business improvement

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, or managing reservations (e.g., payment processors, hosting services).
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users).
• With Your Consent: When you explicitly authorize us to share your information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.

For detailed information about the cookies we use, their purposes, and how to manage them, please refer to our Cookies Policy.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and operational requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us at info@thefatcrab.lk or use the contact information provided below.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using our services, you consent to the transfer of your information to these countries, which may have different data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: